Signs this may be the problem
- A cable is visibly frayed or hanging loose
- One side of the door sits lower than the other
- The door binds or tilts while moving
- Cable has come off the drum
- The door is stuck partly open
Why cable problems need care
Garage door cables are connected to a spring-loaded counterbalance system. A loose cable can be a symptom of a broken spring, damaged drum, seized bearing, track issue, or a cable that has jumped its groove.
Do not attempt to wind a cable back onto a drum while the spring system is under tension. The underlying cause should be identified first.
What a cable inspection may include
A provider may inspect both cables, drums, springs, bottom brackets, bearings, tracks, rollers, and door level. Replacing only the visible damaged component without correcting the cause can lead to another failure.
What a service visit may look like
Stop operating the door
Avoid running the opener when the door is crooked or a cable is loose.
Inspect the counterbalance system
The provider can check cables, drums, springs, bearings, and door alignment.
Restore safe travel
After repair, the door should be tested through its travel and checked for balance.
Frequently asked questions
Can I use the garage door with one broken cable?
It is not recommended. The door can become uneven, bind in the tracks, or place an abnormal load on other components.
Why did my cable come off the drum?
Common causes include a broken spring, cable slack, an obstruction, a door that went out of level, or a problem with the drum or track system.
